Need help with your Raspberry Pi setup or troubleshooting? PiRemote is here to provide expert assistance through a convenient mail-in service. Send your device to our Little Bird Electronics HQ, and our skilled technicians will handle the rest. Whether it’s resolving technical issues or optimising performance, we’re ready to help!
Service Details:
- Mail-In Support Australia-Wide: Ship your Raspberry Pi to us, and we’ll conduct the support work at Little Bird Electronics HQ.
- Return Shipping Included: We’ll provide a prepaid return shipping label for your convenience. Once the issue is resolved, we’ll send your device back to you.
- Expert Consulting Service: This is a paid consulting service, not a warranty or free repair. Customers are required to cover all service costs.
- One-Hour Minimum Service: A minimum of 1 hour applies to all support sessions.*
- 100% Satisfaction Guarantee: If you’re not completely satisfied with our service, we’ll refund your money.***
How It Works:
- Choose Your Service: Select the PiRemote Mail-In Support Service and add it to your cart.
- Complete Your Order: Once your purchase is confirmed, we’ll provide you with a prepaid shipping label to send your Raspberry Pi to our HQ.
- We Fix Your Device: Our expert technicians will diagnose and resolve the issues at our Little Bird Electronics HQ.
- Receive Your Device: Once repaired, we’ll send your Raspberry Pi back to you, ready to go.
Common Issues We Can Help With:
- Raspberry Pi initial setup and configuration
- Troubleshooting hardware or software issues
- Networking and connectivity setup
- Project-specific support (e.g., IoT, robotics, media centres)
- Custom configurations and optimisation
Additional Information:
- *A minimum of 1 hour applies to all support sessions.
- **Extra charges apply for additional time.
- ***Our 100% money-back guarantee applies to service charges only (excludes parts), if your service was completed within the last 30 days.
Book your PiRemote Mail-In Support Service today and let us handle your Raspberry Pi challenges with ease!
Pi Australia is operated by Little Bird, and we go to great lengths to ship your orders, often within minutes.
You can view shipping options and pricing at checkout without logging in.
For orders over 500g (such as bulky items), shipping may cost more than the initial estimate.
We deliver across Australia, and here are the options (based on your location; view them on the cart page):
- Standard Post: Starting at $7 (6+ business days, with tracking)
- Express Post: Starting at $11 (2+ business days, with tracking)
- Same Day Delivery: Available for Sydney orders.
- Non-metro WA, NT, SA, and TAS: May take an additional 2+ days.
Note: Some items, such as LiPo batteries, cannot be shipped by air. Express Post and international shipping won’t be available if these are included in your cart.
For international orders, here are rates for shipping to New Zealand (rates differ for other countries):
- Pack and Track: Starting at $12 (3+ days, with tracking)
- Express International: Starting at $16 (2-5 days, with tracking)
Shipping for heavier orders will depend on their weight.
Our address:
Little Bird
Unit 13,
8-12 Leighton Place
Hornsby, NSW 2077,
Australia
1300 240 817
For queries like whether we accept purchase orders (yes we sure do!) or if our prices include GST (they all do!), please hit us up via phone on 1300 240 817 or email us team@littlebird.com.au . We’re happy to assist with any product questions!
Sherpa Delivery Estimates
| Location | Estimated Delivery Time |
|---|---|
| Sydney Metro | Same Day |
Auspost Express Post Delivery Estimates
| Location | Estimated Delivery Time |
|---|---|
| Canberra | 1 Day |
| Sydney Metro | 1 Day |
| NSW Outer Metro | 1 Day |
| NSW VIC Border | 2 Days |
| NSW Rural | 2-3 Days |
| Melbourne Metro | 1 Day |
| VIC Other | 2-3 Days |
| VIC Rural | 2-3 Days |
| Brisbane Metro | 1 Day |
| QLD Gold Coast | 1 Day |
| QLD Outer Metro | 1-2 Days |
| QLD Other | 2-3 Days |
| QLD Rural | 3-4 Days |
| Adelaide Metro | 1 Day |
| SA Other | 2-3 Days |
| SA Rural | 3-4 Days |
| Perth CBD | 1 Day |
| Perth Metro | 2 Days |
| WA Other | 3-4 Days |
| WA Rural | 4-6 Days |
| Tas Metro | 1 Day |
| Tas Devonport | 1-2 Days |
| Tas Country | 2-3 Days |
| Tas Remote | 4 Days |
| Darwin & Katherine | 3-4 Days |
| Alice Springs | 4 Days |
| NT Rural | 4-5 Days |
Auspost Parcel Post Delivery Estimates
| Location | Estimated Delivery Time |
|---|---|
| Sydney Metro | 2 Days |
| NSW Country | 3-4 Days |
| Canberra | 2 Days |
| Melbourne Metro | 2-3 Days |
| VIC Country | 3-5 Days |
| Brisbane Metro | 2-3 Days |
| QLD Near Country | 2-4 Days |
| QLD Far Country | 3-5 Days |
| Far North QLD | 5-7 Days |
| Far North QLD Remote | 7-12 Days |
| Adelaide Metro | 2-4 Days |
| SA Country | 2-5 Days |
| Perth Metro | 4-5 Days |
| WA Country | 5-8 Days |
| WA Country Far | 7-10 Days |
| Tasmania | 3-5 Days |
| Tasmania Remote | 4-8 Days |
| Darwin | 4-7 Days |
| Alice Springs | 6-9 Days |
| NT Other | 12-13 Days |
Buy with Confidence
We're Australia's only Raspberry Pi approved reseller in Sydney, Australia.
How do you Ship your Raspberry Pis?
We ship via Australia Post eParcel from our Sydney warehouse.
Australia Post picks up from us daily.
All shipping methods we use have tracking.
Do you ship from Sydney, Australia?
All our products ship from our warehouse in Sydney, Australia.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay and PayPal.
We also accept purchase orders from educational and government institutions on 30-day terms.
You're automatically approved if you're a school, university, or state or federal government department or agency.
What is your return, exchange and warranty policy?
Returns
We accept returns for faulty products, but will first work with you to help get your Raspberry Pi working again.
99% of the time there it is not the Raspberry Pi that is faulty.
If you need help, reach out to us on help@littlebird.com.au.
Change of Mind
We are happy to accept a return for a "change of mind", however, you will need to cover the cost of any merchant fees associated with the return. Goods need to be in an "as new" state.
What's the warranty on your Raspberry Pis?
You can have peace of mind knowing that Raspberry Pi is backed by a 1-year warranty, and thanks to rigorous quality assurance testing in the UK factory, you can be sure that your Raspberry Pi will stay in good working condition.
How long does shipping and delivery take?
At our Sydney, Australia warehouse, we provide fast and reliable shipping. To go even further, we have created our own Raspberry Pi powered Robot called Bishop.
How long does delivery take?
Australia Post picks up from us daily. If you're within the Australia Post next day network you can usually expect your order to arrive the next day if ordered with Express Post before 2pm.
80% of Australian addresses covered and you probably already know if you're in the network.
How can I track my order?
When we ship your order (which we do daily), we send you a tracking link.
If you haven't received a tracking link, please email us on help@littlebird.com.au .
How do I contact customer service?
You can call us on 1300 240 817 or email help@littlebird.com.au .
Do you have a secure website?
Yes, our website is secure and we use the latest security features to ensure your data is always kept safe.
Can I get my order shipped to a PO Box or Parcel Locker?
If you want to ship to a PO Box, Parcel Locker or another otherwise anonymising delivery address, we need you to use Paypal at checkout.
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