1. Introduction
We are dedicated to providing a secure and efficient shopping experience. This policy explains the customer information required during checkout, ensuring successful delivery and compliance with legal obligations.
2. Customer Information Requirements
Name Requirements
- Full legal names are required for all orders.
- First and last names must match government-issued identification.
- Nicknames or abbreviated names are not accepted for shipping labels.
- This ensures compliance with Australia Post delivery standards.
Contact Information
- A primary phone number (preferably mobile) is required for delivery notifications.
- An alternative contact number is optional but recommended.
- A valid email address is needed for order confirmation and tracking updates.
- The current residential or shipping address must be provided.
3. Address Validation
- All shipping addresses must be verified through Australia Post's database.
- Unit or apartment numbers must be clearly specified where applicable.
- Street addresses must include relevant building or business names.
- Special delivery instructions should be noted during checkout.
4. Email Address Requirements
- Email addresses must be permanent and active.
- Accepted domains include corporate, personal, or education email accounts.
- The following are not accepted:
- Temporary or disposable email services.
- Email anonymising services.
- Recently created email accounts with no verification history.
- Inactive or invalid email addresses.
5. Shipping Carrier Compliance
- Australia Post requires complete recipient information for all deliveries.
- Missing or incorrect information may void shipping insurance coverage.
- Carriers may refuse delivery for packages with incomplete information.
- Additional delivery attempts may incur extra charges.
6. Sanctions and Compliance
- Routine verification of customer information is conducted.
- Orders may be subject to further verification based on:
- Shipping destination.
- Transaction value.
- Payment method.
- Regulatory requirements.
- Orders that fail compliance checks may be cancelled.
7. Information Security
- Customer data is encrypted and stored securely.
- Personal information is handled in accordance with our Privacy Policy.
- Information is never shared with unauthorised third parties.
- Data retention periods comply with legal requirements.
8. Order Verification Process
When additional verification is required, we may:
- Request identification documents.
- Contact you via phone or email.
- Verify shipping address details.
- Confirm payment information.
9. Customer Support
For assistance with information updates or policy questions:
- Email: team@littlebird.com.au
- Phone: 1300 240 817
- Business Hours: Monday–Friday, 10:00 AM–4:00 PM AEST
- Response Time: We aim to respond within 24 business hours
10. Policy Updates
- This policy may be updated to reflect regulatory changes.
- Updates will be posted on this page with an effective date.
- Significant changes will be communicated via email.
- Continued use of our services constitutes acceptance of updates.
11. Right to Refuse Service
We reserve the right to:
- Cancel orders that do not meet information requirements.
- Request additional verification if necessary.
- Refuse service where compliance cannot be verified.
- Block accounts associated with policy violations.
By placing an order, you acknowledge and agree to comply with these requirements. For questions or concerns, please contact our customer support team.
