We price our products to be hyper accessible to both education and makers. This is achieved by eating into our margins, leaving us in a position where we've got to be hyper-vigilant about cybercrime and fraudulent orders.
The products that we sell are popular with both the good guys and the bad guys.
For this reason, if you want to use a potentially anonymising postal service, we need you to pay via Paypal or Bank Deposit.
Conversely if you're using a card-backed payment method (debit card, credit card, Google/Apple pay and the like), you can't use a "Potentially Anonymising Postal Service" at the same time.
Potentially Anonymising Postal Services include:
- Australia Post Parcel Lockers, PO Boxes, GPO Boxes, Mailbags etc
- Australia Post Post Offices or Agents
- Private PO Boxes
- Freight Forwarders or Agents
- Self Storage Units
Card Backed Services include:
- Credit Cards
- Debit Cards
- Apple Pay / Google Pay etc
- or anything you can swipe, tap, or wave...
You may be asking "why do we do this", here are our reasons:
- Australia Post and other postal providers do not provide us with the necessary assistance to resolve fraud matters
- When attempting to resolve "chargeback claims", Credit Card companies require proof of delivery that cannot be provided through potentially anonymising postal services
- We've found that Cargebacks + Potentially Anonymising Postal Services == Laws of Thermodynamics (we can't win, we can't break even, we will lose)
Q: My home or work address is poorly serviced by Australia Post, or otherwise unsafe, I need to use a non-home/work postal service.
A: Not a problem, just pay choose Paypal or Bank Deposit at checkout and we'll ship out to the address of your choice.
Q: I don't have a Paypal account, do I need to sign up for one?
A. No worries, you can use a EFT Bank Deposit instead.
Q: So what about common sense?
We believe in common sense. If you're a customer that has ordered from us before and we have a relationship with you we're ok with shipping to a previously use PO Box.
On the other end of the spectrum we're probably not going to let it go through if you haven't ordered from us before, use a VPN (or otherwise bad IP), or a free/disposible email account.
Q: I'm using Apple Pay / Google Pay, that means everything is good?!?
Due to the card-backed nature of such services, they fall into the same bucket for merchants.